Job Description
DevOps ServiceNow Quality Assurance
####
Remote
Cog Kit
BGV must be cleared to start
ServiceNow platform
DevOps
Automated Test Framework
Jira
JavaScript
DevOps ServiceNow Quality Assurance
Position Summary
The ServiceNow Quality Assurance Analyst ensures the reliability, performance, and functionalaccuracy of ServiceNow platform solutions across all stages of the development lifecycle.Embedded within a DevOps team, this role bridges manual testing expertise with automatedtesting capabilities, helping the team deliver high-quality releases at speed. The QA Analystworks closely with developers, administrators, and business stakeholders to define teststrategies, execute test plans, and uphold quality standards.
Key Responsibilities
Develop, maintain, and execute comprehensive test strategies, test plans, test cases, andtest scripts for ServiceNow configurations, customizations, and integrations.
Build and maintain automated test suites using ServiceNow Automated Test Framework(ATF), covering UI flows, business rules, integrations, and regression scenarios.
Validate functional requirements against delivered solutions, identifying defects andworking with development teams to drive resolution.
Perform functional, regression, integration, performance, and user acceptance testing(UAT) across ITSM, ITOM, HRSD, CSM, and other ServiceNow modules.
Integrate ATF test suites into CI/CD pipelines to enforce quality gates before code promotesto production.
Review Update Set contents, Flow Designer flows, and script changes for testability,completeness, and adherence to standards.
Manage defects through the full lifecycle using Jira, Azure DevOps, or the ServiceNowplatform itself; provide clear, reproducible defect documentation.
Collaborate with the ServiceNow Database Developer and platform administrators tovalidate data migrations, transforms, and import sets.
Contribute to platform upgrade and patch validation efforts; execute upgrade readinesstesting plans.
Produce QA metrics, dashboards, and release readiness reports for stakeholders.
Participate in Agile/Scrum ceremonies, contributing quality perspective to sprint planningand retrospectives.
Required Qualifications
Bachelor's degree in Computer Science, Information Technology, or a related field (orequivalent experience).
3+ years of QA experience, with at least 2 years focused on ServiceNow platform testing.
Hands-on experience with ServiceNow ATF (Automated Test Framework).
Solid understanding of ITIL service management processes and ServiceNow ITSM modulebehavior.
Familiarity with CI/CD pipelines and DevOps practices.
Experience with defect tracking tools (Jira, Azure DevOps, or similar).
Working knowledge of JavaScript sufficient to read and assess ServiceNow scripts.
Preferred Qualifications
ServiceNow Certified System Administrator (CSA) or Certified Application Developer(CAD).
Experience with API testing tools (Postman, REST Assured, or similar) for validatingServiceNow integrations.
Familiarity with performance testing tools and load testing concepts.
ITIL v4 Foundation certification.
Experience with test management platforms (TestRail, Zephyr, qTest).
Competencies
Meticulous attention to detail with a quality-first mindset.
Strong analytical thinking with the ability to identify edge cases and failure scenarios.
Clear written and verbal communication skills for defect documentation and stakeholderreporting.
Collaborative team player capable of influencing quality practices without direct authority.
Comfortable operating in fast-paced, iterative release cycles.
This role requires active participation in platform upgrade cycles, scheduled maintenancewindows, and release
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